| Default Prevention, Inc. | ![]() |
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Who We Are
Default Prevention.com (DefaultPrevention.com), was formed in 1998 to develop an efficient, economical , secure internet based default prevention program that integrates all Title IV participants into a single source for default prevention; additionally to promote awareness and planning among schools, borrowers, and Title IV particpants. Schools should see default prevention not only as a means to remain eligible to participate in Title IV programs, but also to serve their student loan borrowers.
Even though this internet based program was created on the principle that students come first, the value of lowering the default rate to schools should not be downplayed. The loss of federal aid affects both institutions and students.
This program is designed to work as a complete full service default prevention entity or to allow institutions to utilize the DefaultPrevention.com infrastructure supported by institutional resources. In addition, DefaultPrevention.com provides training to help schools implement the plan, or parts of the plan. Schools should also remember that once a default rate is under control, maintenance is required to keep it that way. The DefaultPrevention.com plan, included at the end of this document, provides an example of a successful default prevention program.
FLOOR PLAN FOR SUCCESS
Mission Statement
It is the mission of DefaultPrevention.com (DefaultPrevention.com), to provide *Front-End Driven , **Back-End Supported, web based default prevention systems and services to the higher education community and qualified Title IV participants, in order to positively impact the repayment of student loans.
Data is Everything
Getting to know individual students is a must. Ensuring that accurate data is collected, most importantly obtaining a minimum of 5 valid references, see "Reference Sheet". Collection and maintenance of current and historical student demograhpic information is paramount to a successfull default prevetion program. Many schools wait until it is too late to determine their student information is inadequate. The time to validate and verify student information is during the student's attendance. References should all be verified via a verification letter sent via U.S. Postal service. Students must be made aware of this procedure up front. On many occasions references will contact the school in regards to the reference letter and indicate their support for the student. NOTE: "You get what you inspect, not what you expect." High risk students are likely to provide references that are invalid. Students must be made aware that their references will be verified; therefore, students should be encouraged to take extra time in completing the reference sheet accurately. "Emergency Contacts", Students first day of attendance is filled with excitement and anticipation. Schools should use this as an opportunity to complete additional references via an "Emergency Contacts" form. Amazingly, these references are many times unique from those provided on the Reference Sheet. Additionally, it is important for financial aid officers to know the student population in general, as well as the institutional and demographic variables of student loan defaulters.
Analyze the student population.
Identify any common characteristics between:
Examine institutional variables including:
Examine demographic variables, such as:
Look at your student data on regular basis
Title IV Participants-Lenders and Servicers
Track the performance of each servicer and lender.
Compare the performance between servicers based upon:
Identify problem areas.
Identify "best practices" among servicers.
Open a dialogue with servicers and lenders, communicate your data via your National Student Reference Database System (NSRDS), web site interface.
Compare apples to apples and apples to oranges
Track the performance of the university, college, or proprietary school's default management plan.
Numerator _________________x 100 Denominator
Numerator = Number of students who entered repayment during the fiscal year and defaulted within that fiscal year or the subsequent fiscal year Denominator = Number of students who entered repayment during the fiscal year.
Address High Risk Students Reallocate a portion of state and institutional grants to award potential defaulters. Reallocate a portion of work-study funds to award potential defaulters. Promote scholarships. Promote conservative borrowing. Offer comprehensive counseling services:
Identify the "real costs" of a higher education. Prepare a realistic budget with the student. Discuss expenses and money-saving strategies. Analyze salary surveys.
Hire an "Owner"
(Someone who will take ownership in your default rate)
Every financial aid office should hire/assign a full/part time professional to function as a default prevention officer. Ownership of the default rate should be discussed and this person is responsible for researching and forecasting default rates. Ownership is nothing more than accountability. General Job Description
The position recommends the following education:
Position experience should include:
The Default Prevention Officer must possess the following skills:
The Default Prevention Officer must be able to:
Educate your Borrowers
Providing comprehensive entrance and exit counseling sessions is an excellent way to educate students on the rights and responsibilities of borrowing a student loan. This type of interactive session creates an environment in which the borrower can ask questions and voice concerns. Requiring students to attend yearly review sessions will reinforce the information covered during the entrance counseling session.
Spruce up your Entrance Interviews Invite loan specialists, lenders, and servicers to present at the sessions.
Distribute materials containing loan information to the borrowers for future reference.
Delay certification of loan applications until first time borrowers have attended a session.
Offer sessions intermittently throughout the semester to promote attendance.
Offer one-on-one entrance counseling to students who cannot attend group sessions.
Use entrance counseling features on http://www.mapping-your-future.org/services/oslchow.htm .
Test borrowers at the end of the session to identify students who may need additional counseling.
Use test results as an indicator that all relevant information is being covered during the session.
Discourage multiple lenders and guarantors.
Provide students with disclosure statements that contain the following information:
Gather updated information from students, including:
Cover the consequences of default. Allow borrowers to use online entrance counseling sites offered by lenders and servicers, go to http://www.mapping-your-future.org/services/oslchow.htm .
Delinquent Borrowers- Talk to Them Counsel and assist delinquent and/or defaulted borrowers either in person or over the phone.
Act as a liaison between the student and the lender, servicer, and/or guaranty agency.
Facilitate the completion of documents such as deferments and forbearances.
Educate delinquent borrowers on repayment options:
Educate defaulted borrowers on repayment options:
Counsel excessive borrowers (to be defined by the individual institution) on a one-on-one basis about:
Exit Counseling Invite lenders and servicers to present at sessions.
Include and emphasize the correct procedures transfer students should follow when notifying their lenders that they have transferred and in filing deferments.
Provide students with a loan summary that includes the names and phone numbers of lenders, servicers, and guaranty agencies.
Offer one-on-one exit counseling to students who cannot attend group sessions.
Let students know they can call the school for assistance; provide them with the name and phone number of a contact person.
Verify that all exit interview forms are completed in full.
Administer an exam at the end of the session to identify students who may require additional counseling.
Send borrowers a letter or brochure during their grace period reminding them of their rights and responsibilities and listing phone numbers to call for assistance.
Frequent Updates
REMEMBER TO UPDATE ONLINE DATABASE WITH
ALL CHANGES IN:
- ADDRESS -
- PHONE NUMBERS -
- REFERENCES -
Title IV Partnerships Your Key to Success
For an institution to combat a default rate problem, it must have the support of its own campus in addition to lenders, servicers, and guaranty agencies. Forging alliances facilitates efficiency, learning and promotes progress.
Your data is now available to your lenders, and guarantors
via your web-based online default prevention program.
THIS IS HUGE!Partnerships and AlliancesCollege Departments Study Your Data Regularly Registrars Office Lenders Placement Office Servicers Guarantors ED
Close the Gap with Other Campus Departments to Promote Default Prevention Emphasize to the registrar's office the importance of cooperating in a timely manner to complete deferments, enrollment histories, and skip tracing requests, address changes, etc...
Ensure that every department utilizes www.defaultprevention.com for updates of student addresses, phone numbers, personal references, etc....
Make default prevention a priority for the entire financial aid office by educating all departments.
Invite placement office counselors to present at exit sessions. Partner
Up with Outside Agencies to Promote
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Currently
Attending |
Full Service |
Platform
Service |
| 0-50 | 675.00 | 225.00 |
51-100 |
825.00 |
275.00 |
| 101-150 | 975.00 | 325.00 |
| 151-200 | 1125.00 | 375.00 |
| 201-300 | 1425.00 | 475.00 |
| 301-400 | 1725.00 | 575.00 |
| 401-500 | 2025.00 | 675.00 |
| 501-750 | 2475.00 | 825.00 |
| 751-1000 | 2925.00 | 975.00 |
| 1001-1250 | 3375.00 | 1125.00 |
| 1251-1500 | 3825.00 | 1275.00 |
| 1501-2000 | 4575.00 | 1525.00 |
| 2001-3000 | 5325.00 | 1775.00 |
| 3001+ | 6075.00 | 2025.00 |
* The Resource Factor is determined to be an approximation of the anticipated amount of labor and resources utilized to perform full default prevention services as outlined in the default prevention plan. Resource Factor is currently (3.0). For example, resources and labor relating to the following:
1. Data entry.
2. In school servicing of references and reference verifications.
3. Grace period servicing.
4. Delinquency servicing, written and verbal.
5. Skip tracing services, written and verbal.
4. Forbearance/deferment processing written and verbal.
The costs of implementing a sound default prevention program vary depending on which default prevention tools the institution chooses to implement. Costs fall into two categories:
Resource expenses associated with developing the default prevention program:
o Workstations equipped for internet access
o High speed data connections, internet access
o Training
Resources associated with the day-to-day operation of the default prevention program:
o Personnel costs such as wages
o Supplies
o Paper
o Envelopes
o Postage, and
o Postcards
o Overhead costs
o Telephone service
o Long distance
o Utilities
o Maintenance
o Training and Support
Training and Fees
Default Prevention.com provides you with training and support according to the following schedule. The system is simple to use and most schools are up and running well within the first month.
Month Infrastructure Comprehensive 1 Free Free 2 $50.00 hour 4 hours free($50.00/hr thereafter) 3 $75.00 hour 2 hour free ($50.00/hr thereafter)
Challenges and Appeals are available on case by case basis. Email mattk@defaultprevention.com for consultation and quote.
1996
A nationwide mulit-campus Financial Aid Office is in crisis due to the
FY 1996 Cohort Default Rate of 17.3%.
_________________________________________________
| Year | Repayment | Defaulted | Rate |
| 1996 | 75 | 13 | 17.3 |
No designated default prevention specialist existed.
Default prevention plan existed with minimum requirements.
Partnerships with Lenders and servicers was non existent.
Electronic communications of default related reports were unavailable.
Internet access from financial aid office was insufficient.
Reference gathering and verification techniques were not being used.
Internet based default
prevention application |
Gather and verify 5 personal
references. |
Assign a default prevention
person |
Build partnership with
lender and servicer |
The College employed the services of Default Prevention, Inc. to implement a proactive approach to default prevention at their Las Vegas campus to include emphasis in the following main areas:
Additional modifications included:
A. Change packaging philosophy:
B. Personnel were assigned as :
C. The responsibilities of the default prevention area were enhanced to include:
1. Comprehensive counseling services for borrowers:
o Entering freshmen One-on-one debt management counseling conducted with entering freshman first-time borrowers; students are encouraged to borrow conservatively and to use student loans as a last resource of financial assistance.
o Excessive borrowers
o Delinquent and defaulted borrowers.
o Provide pre-claims assistance to students to prevent technical defaults (i.e., provide deferment forms).
o Promote grants, part-time jobs, and scholarships.
2. Use of delinquency/default information tracking tools:
o Use DefaultPrevention.com’s monthly Default Prevention Estimated Cohort Reports.
3. Generation and printing of delinquent borrower letters. The students who appeared on these lists are called and offered assistance in dealing with their delinquent loans .
4. Generation and printing of monthly delinquent letters. Letters included a listing of the consequences of default, as well as the name and phone number of the servicer the student needs to contact, were sent to delinquent students.
5. Phone calls to delinquent borrowers.
o Calls were made to students who are 150-days and above delinquent to offer them assistance and guidance related to their delinquent loan.
o Calls were also made to references.
Download Electronic Delinquent Borrower Reports Send out delinquent borrower letters. Generate monthly estimated cohort reports. Skip trace students:
6. Improvements in the process for Deferments/Enrollment Verification requests. The financial aid office assumed the processing of deferments and forbearances that previously were filed by the admissions office to ensure completion in a timely manner.
7. Processing change-of-address requests from lenders, including re-sending returned mail.
D. Alliances built with guaranty agency, lenders, and servicers:
1. Obtain lenders that will cooperate with electronic and customer service issues.
o Eliminate lenders that will not accommodate student forbearance deferment requests online.
3. Guarantors:
o Obtain guarantors that provide a monthly delinquent borrower report, cumulative.
E. Electronic linkages/Internet access:
1. Gain user ids and passwords to all Title IV participants that service the students.
2. Provide all financial aid staff with internet access.
3. Access to the Internet is an important tool DefaultPrevention.com uses to fight default.
F. Enhanced entrance and exit loan counseling
1. Lenders and servicers are involved in loan counseling sessions.
2. Pre-loan counseling sessions provide more information on the Stafford Loan Program and emphasis is placed on the responsibility of the borrower.
3. Certification of first-time borrower loan applications is delayed until a student successfully completes a pre-loan counseling session, AND 5 VERIFIED REFERENCES, see form on next page.
4. The pre-loan test is continuously reviewed for enhancements to test a student's knowledge of a borrower's rights and responsibilities.
5. A student must pass the test to receive credit for attending the pre-loan counseling session.
6. Exit counseling sessions have been improved to provide more information on a student's rights and responsibilities once he or she enters repayment.
7. At the beginning of the exit loan counseling session, a student is given a summary of his or her loans printed from DefaultPrevention.com's web site.
8. At the end of the exit counseling session, students take a test that helps to identify those who may need additional counseling.
Good Trend
Good Trend: Illustrates students entering delinquency status in the early stages and then falling off as they progress towards default.
Bad Trend
Bad Trend: Illustrates students entering delinquency status at the same pace; however, they are all progressing towards default at an equal pace.
NSRDS
-Partner Front Door to Data: NSRDS.org should be considered the front door to your data for your authorized Title IV partners.
-School Front Door to Data: DefaultPrevention.com should be considered the schools front door to their data, and default prevention program.
Development: DefaultPrevention.com has developed a highly effective, and secure, website for the purpose of allowing approved parties access to borrower information via an internet connection. Internal and external resources are utilized to accomplish this goal. Database populations are imported from institutional data transfers and disseminated to DefaultPrevention.com participants via www.defaultprevention.com and www.nsrds.org .
Deployment/Training: Deployment the NSRDS product are as follows:
1. Database population are imported from participating DefaultPrevention.com institutions.
2. Training at the institutional level on read/write and data entry, by DefaultPrevention.com.
3. Institutional lenders, guarantors, servicers are contacted by the institutions regarding their participation in NSRDS.org.
Security:
1. Data Security: The most current encryption tools are used to safeguard the data. Secure servers and experienced providers will host the site.
2. User Interface: Participants will have to be approved prior to accessing the data.User ID's and passwords are assigned to approved individuals.
3. Browser Compatibility: 128 bit cipher strength required, Explore 6+ recommended.
Replication: Replication of NSRDS is as simple as an institutions decision to adopt this tool as part of their default aversion policies and procedures. DefaultPrevention.com then imports their data and the site provides tutorials and help screens to walk users through the different areas of the site.
Innovation: Innovation is the driving force behind NSRDS. Data driven websites are on the forefront of website development. Dynamic websites are those sites that allow read/write abilities over the internet. This technology in the Title IV community has been available for some time; however, an institution's ability to allow others access to their borrowers data has been non existent. Having access to information is key to any default aversion program, at every level. Communication of borrower information is the frontline of default aversion programs, and NSRDS allows real time access to data on the desktop. The ability or inability to obtain information from all parties is directly related to defaults.
Is NSRDS associated with NSLDS ?
No! They are completely separate. Whereas NSLDS is a government entity; NSRDS is a private undertaking relying on the voluntary interaction of FFELP participants.
REPORTS


These reports can be used to:
• Estimated Cohort Report by SUMM

• Estimated Cohort Report by ALPHA

• Estimated Cohort Report by STATUS

• Detail Status (delinquency) Report
